Currently SLA Due days and Overdue states distinguish Open or Closed states. Added to Backlog is an Open State and work is planned or in progress make it visible in the reports States: Added to Backlog, , Pending Delivery, Review Passed

Need an analysis with an overlay t - the entire usage as well as the tools included in it. How many users use with - usage details, distinct machine, revenue numbers, version and period

Add a page which reports items with SR Count <> "" and State not in Done, No Action etc. on behalf of Jennifer Gebhard